*** good does that do me? gimme P2P an show me my connections so I dont have to run Eset just to see them. Isnt there a reliable mirror I can get this from since it went F2P? An why cant I adjust the download settings in my "Options" on the launcher? only thing it lets me pick is launguage. BEGGED ME TO COME BACK! But alas I let the download of 12gb run all night an it made it to 9.5gb. even rebooted an still no change, Closing origin seemed to double it to 80 to 100 kb/s ATM I guess leave it an Ill be playing on monday HAHA ~ no real fix I can find, I just DL 2 games on steam at over 2.5mb/s so opening ports disabling firewalls an allowing the DL dont do Jack. If I pause it an unpause it, it jumps to over 1.8mb/s which is norm for me. If you're considering using the ombudsman, take a look at our step-by-step guide to complaining to an ombudsman.POSTED IN ANOTHER SLOW DOWNLOAD THREAD BY ME: This will enable you to set out your issue and outline the remedy you're looking for. If your broadband provider can’t or won’t help, after eight weeks you can take your complaint to the relevant ADR scheme.īoth schemes have a form that you must complete to start the process. Your provider will either be signed up to a scheme operated by CISAS or Ombudsman Services: Communications. 5 Try alternative dispute resolutionĪll broadband providers have to sign up to an alternative dispute resolution (ADR) scheme.
If you prefer you can download this template letter to make a formal complaint to your broadband provider about the speed of your broadband instead. Once you've answered some simple questions, you'll receive an email with a ready-to-go complaint letter to send to your broadband provider. Make a formal complaint about your broadband speed. Provide details of any information you were given about claimed broadband speeds before you signed up, and try to provide a log of the issues detailing times and dates of the slow speed, where possible. You can call or write to your provider and explain that you are not getting the speeds you were promised, or that the statements it made to you before you signed up were 'misrepresentations'. If your broadband is not achieving the speeds promised you need to contact your provider. The contract will probably also explain that the provider can’t guarantee an uninterrupted service as a broadband connection may be lost for a number of reasons beyond the broadband provider's control.īut, you may still be able to claim against your broadband provider if you feel that you were led to believe that you'd have the higher speed on a regular or permanent basis and that this promise induced you to enter into the contract.
Your contract may also warn of factors that could affect the speed you receive, such as the distance you are from the telephone exchange. The after sale information you were sent should tell you a minimum guaranteed speed, take a note of this number as it will be important moving forward. Instead it will be the the maximum speed you can expect to get. You should check the small print of your contract because it might say that the advertised broadband speed is not guaranteed.